Frequently Asked Questions

Unique users combining the below activities per billing month –

• Web – Minimum one activity on your website
• Email – Minimum One Email Received
• SMS – Minimum One SMS Received
• Push (Web/Android/IOS) – Minimum One Push Message Delivered
• Inapp – Minimum One Inapp Notification Received
• Survey – Minimum One Survey Responded

Your monthly plan may differ based on the number of MAUs. If you choose the Annual Plan, you can purchase the MAUs at a much lower rate.

Yes, there will be a small one-time on-boarding cost + custom integration cost on the first month billing paid in advance. Onboarding + Custom Integration Charges will be waived off on annual billing contracts.

Not necessary. We will suggest and help you in setting up the providers or you can also use our pre-existing and integrated providers. If you already have one, we will connect to your existing provider.

By default, no. We have a fully managed service where our Dedicated Success Managers will do all the handholding and help you in the implementation & execution of your marketing and retention plans. This will be charged additional to your basic pricing.

We can be very quick on this. Integration will take from 2 days to a maximum 2 weeks depending on the support we get from your Technical team.